I first joined Minit in 1991 as a trainee and by the time I left in 1995 I was a cluster manager of several small areas in Sydney and then on the coast. I re-joined Minit in 1996 and held positions from Area Manager to Sales Level Tester. After 4 years of running various shops I became the Regional Franchise Trainer in NSW, then Regional Training Manager in NSW and finally National Training Manager. In regards to becoming a franchisee was due to the fact that office life didn’t suit me. So franchising was the obvious choice as my strength is customer service. So far the franchise has been successful and I believe that is by following the Minit sales and customer service policies. It has been a bit over 3 months since commencing the franchise and will now recruit a team member to train to run Woden and then consider a second site. My advice to anyone wanting a franchise is to follow the systems in place and don’t try to re-invent the wheel. There is a strong network amongst the franchisees so use it.
Back in 1996 when I applied for 14 jobs in one day, I had an interview with one of them called Minit Australia. Being from the bush I had no I idea what Mister Minit was? Arriving for the interview, I found a man (Ross Stewart) in a funny red coat (I thought no way am I going to wear one of those). I had to choose between two full time positions. And that was the day I took “Mister out of Mister Minit’. Still to this day I get “Oh hello Mrs Minit. Is your husband in today? Is the man coming in today?” Working on my own has had no impact in a male dominated industry. My achievements are due to self discipline, doing the right thing, do a job once and do it well. To be given the opportunity in Franchising has secured my future as a business owner. It has also allowed me to grow and develop into a successful female today.
Hi my name is Dylan Ribton-Turner. I’m the franchisee of Mister Minit Lismore on the Far North Coast of N.S.W. I started working for Minit Australia in December 2006 with my brother who was managing the Lismore Mister Minit at the time. Working for Minit was a great improvement from my previous job wages, environment and most of all recognition for a job well done. In mid 2007 I started managing the store with the desire to continue the store growth and move into Minit management or become a franchisee. Living in a regional area and not wanting to up root my young family plus the number of highly talented Minit employees in better locations, franchising became the obvious decision. With the encouragement and help of Minit head office, my family and QLD management in particular Jaycen Carlson and Rob Hughes, franchising became a reality in December 2008 at the age of only 20. Now, in what other franchise system of this high calibre at the age of 20 and on a limited bank balance could one get into? I would say none would or could compare regardless of your age. I had high expectations of my store and the support of Minit when I started, and I have not been let down in any shape or form. The store has performed to expectation with room to get even better and the support has been ¬first rate. The surprising part is how economically sheltered my Mister Minit has appeared to be. I guess this is testament to the Minit brand and the running of the store. If anyone was to say that my store would be performing better in a more stable economic time the store would be performing well beyond expectation. The biggest challenge I have had has been keeping myself motivated after some 60 hour weeks and a few uncooperative customers. It’s not always easy to turn up on Monday keen as a baked bean. In the next 12 months my goals are to increase the average weekly turnover by 20% and continue to grow the overall business. With what I have seen so far these are by no means unachievable. So to anyone considering franchising with Minit, I can’t do anything other than recommend it. There’s nothing you can’t achieve with the right ability and attitude.
Congratulations to Mustufa at the Palms, NZ, who has been nominated to enter in the Franchisee of the Year awards in New Zealand. Mustufa is continually building on his business year after year and is currently 25% up on comparable growth after ending the year of 17%. Mustufa’s success, he claims is because he follows the system and works hard on ensuring that every single customer gets served as best as he can serve them. His quiet Disposition and his relentless drive to continually improve his business makes him a winner of Minit Franchising.
I first began working for Minit with another franchisee five years ago, which gave me great exposure to the obligations and rewards of a Minit franchisee, and sparked a desire to have my own Minit franchise. After working for the company I began implementing steps to become a franchisee.
During the past year I became the owner of the Minit franchise at Riverlink Shopping Centre in Ipswich, QLD. I have seen significant business and personal growth, culminating in winning the Minit Total Service Satisfaction award for 2008-09.
Why did you choose this franchise?
I chose this franchise to provide stability and excellent customer service, enhancing the Minit offer. The franchise also enhances the satisfaction I have received over the years working for Minit and provides my family with stability for the future.
What were your expectations when you started?
When I began the franchise, I did not expect there to be a great difference from being a store manager. I have since found this to be untrue, both positive, such as wanting to do a greater service for the customer; and negative such as sleepless nights wondering how the current economic Climate has/will affect my business